At this stage of Hi…Creativity LTD’s development we cannot afford to be as flexible with buyers’ remorse, or wrong size orders. However, if there was an issue with the order (wrong size or product printed please see Returns below) then please contact us and we will get this sorted out ASAP, and will keep you updated. Please keep this in mind when you place your order/s. As we grow and get more of a footing these policies will change and become more flexible. Thank you for your understanding.
When will I get my order?
Usually it takes 3–7 days* to fulfil an order, after which it’s shipped out. The shipping times depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
*Regarding orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfilment. For orders shipped from our European location to non-EU regions, it can be between 10-20 business days.
You can find more information on that here.
[Covid-19] When will I get my order?
Like everyone, the Corona virus pandemic has affected our operations. As a result, our fulfilment times for all products may be longer than usual until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Unfortunately, it's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
See the updated fulfilment information via this link.
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at Hi…Creativity with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at Hi…Creativity.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at Hi…Creativity within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Hi…Creativity with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at Hi…Creativity within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – Please contact Hi…Creativity before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
The supply of goods that are made to the consumer's specifications or are clearly personalised;
Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.